First Line Supervisor

This course is designed to ensure a quality presentation of supervisory skills training for First Line Supervisors, so they can assist their subordinates in being successful law enforcement officers. The course is designed to teach basic skills, techniques and concepts of supervision, with an emphasis on “People Skills”, Communications, and Ethics.

Topics Include:

•    The Role of the Supervisor
•    Being a Motivator, a Trainer, and a Mentor
•    The Role of Law Enforcement as it relates to Human Rights
•    Law Enforcement Code of Ethics
•    Change Management and why people resist change
•    The Principles of Community Policing
•    Delegation and “Formal Authority”
•    The importance of Motivation as a Supervisor
•    The Hierarchy of Needs Theory (Maslow)
•    The Theory of Human Motives
•    Social changes that affect Law Enforcement in today’s society
•    The value of Goal Setting
•    Communication and the Supervisor
•    The process of communication and the barriers that affect such
•    Active Listening Skills
•    Handling complaints
•    Planning (Includes class exercises) 
•    Goal of the F.T.O. Program

To familiarize First Line Supervisors with the skills, techniques, and basic concepts of supervision. An understanding of these concepts is fundamental for First Line Supervisors to be successful as mentors, trainers, and as leaders. A properly trained professional supervisor is one of the best weapons any law enforcement agency can have in their arsenal, as they will pass on their training and professional attitude to the younger officers. In today’s litigious society, you can help to avoid unnecessary litigation due to “failure to train” or “improper training” of supervisors and officers alike, by affording your officers the proper tools and skills needed to function in modern law enforcement.